BOOKING AND CANCELLATION POLICIES
HOTEL PENSION GRIMUS - GENERAL BOOKING AND CANCELLATION POLICY
Full Payment is required at the time of booking by a valid credit card.
DIRECT BOOKINGS WITH THE HOTEL
Reservations of 1-3 nights - 100% payable within 7 days of booking being made
Reservations of 4 nights or more - 50% payable within 7 days of booking being made
Hotel rooms – due 4 weeks prior to arrival date
Apartments - due 8 weeks prior to arrival date
RESERVATIONS WILL BE CANCELLED IF MONIES ARE NOT RECEIVED BY THE DUE DATE
1) Direct Debit
2) Credit Card: Visa & Mastercard 1%, American Express 1.6% transaction fee will be incurred
AMENDMENT FEE: A fee of $50 per amendment will apply to reservations altered after the required deposit has been paid.
CANCELLATIONS: Written cancellations up to 4 weeks (hotel rooms) and 8 weeks (apartments) prior to arrival date are accepted and refunds of deposits given subject to a cancellation fee of 10% of the total tariff. Cancellations within 4 weeks (hotel rooms) and 8 weeks (apartments) prior to arrival date are not accepted and no refunds will be given unless ski guarantee related.
In relation to Ski Guarantee related cancellations, third party booking agents and travel agents may deduct a handling fee. Travel agent booking fees or commissions payable are not refundable. Credit card transaction fees are not refundable.
INSURANCE: We strongly recommend travel insurance against the loss of deposit in the event of having to cancel your reservation for whatever reason
ONLINE RESERVATIONS: Please check that the number of persons, adults AND children you have booked for is accurate. It is against health, safety & fire regulations to have more than the allowed capacity of persons per hotel room or apartment. We may not be able to accommodate any additional unadvised guests who will then have to source accommodation elsewhere. No refund will be given if the entire reservation has to be forfeited for
non-compliance with this regulation.
WEEKEND RESERVATIONS: It is hotel policy to only accept weekend bookings that included the Friday Night. This may be varied in some instances with approval by management.
APARTMENTS – SECURITY BOND : Apartment reservations require a Security Bond of $750 payable on arrival at the hotel either by credit card or cash. Persons booking accommodation are responsible for any loss or damage to it. The bond is additional to the cost of the reservation and is fully refundable 5-7 days after departure providing the property is left in a clean, tidy and undamaged condition. Keycards will not be issued until the Security Bond is processed.
KITCHEN: Full kitchens are only available in Apartments. However, kitchens are not serviced and it is the responsibility of the guests if they elect to use the kitchen, to leave it as it was found or a cleaning charge of up to $400.00 may be incurred.
CHECK IN: Guaranteed by 4:00pm
CHECK OUT: 10:00am
Every effort is made to make rooms available as soon as possible after arrival, however, as we cannot guarantee room availability before 4:00pm, change facilities and secure luggage storage are available.
RATES & SERVICES
All rates and services are subject to change without notice at the operator’s discretion.
HOTEL PENSION GRIMUS
5 Breathtaker Road, Mt Buller. VIC 3723
PH: 03 5777 6396 FX: 03 57776127
2020 SNOW GUARANTEE INFORMATION - TO BE ADVISED
SNOW GUARANTEE PEAK SEASON
Valid Saturday 20 June to Sunday 6 September inclusive.
The Snow Guarantee applies if at least Four of the following lifts are not operating for skiing – Bourke Street Express & Mercedes
PLUS any two of Wombat, Skyline, The Fox, Summit, Howqua, Koflers or Northside Express.
SNOW GUARANTEE OFF PEAK SEASON
Valid Saturday 6 June to Friday 19 June inclusive & Monday 7 September to end ski season.
The Snow Guarantee comes into effect if at least Bourke St Express is not operating for skiing.
Customers can only apply for the Snow Guarantee, between 48 hours prior and up to 5pm on the day before they are scheduled to arrive. For instance, if a customer is schedule to arrive on a Sunday, then they must move/cancel their booking between 9am Friday and 5pm Saturday to take advantage of the guarantee. You can contact Hotel Pension Grimus, or your booking agent, to change your booking to a later date or cancel your booking and get a refund. Customers cannot take advantage of Snow Guarantee on the day of their scheduled arrival or during their stay.
SNOW GUARANTEE EXCLUSIONS
The Snow Guarantee only applies if the lifts aren’t operating due to insufficient snow cover. It does not apply where the lifts are not operating due to:
Lift closure due to weather conditions other than insufficient snow, e.g. wind or ice
Lift closure due to mechanical breakdowns or equipment failure.
The Snow Guarantee also does not apply to the following:
Lift access, lessons and rental products purchased on-mountain
Lift access, lessons and rental products purchased on the Mt Buller eStore or App.
These products are sold subject to terms and conditions detailed in the eStore;
Commissions payable to Travel Wholesalers and Travel Agents
2020 HOTEL PENSION GRIMUS COVID-19 CANCELLATION POLICY
The team at Mt Buller has been working to make the resort ready for winter, but we must address the challenges posed by COVID-19. The health and safety of our community comes first. With the local and international situation changing rapidly, essential updates are available via a dedicated COVID-19 page on the Mt Buller website.
To take the worry out of decisions around your winter plans we have developed a COVID-19 cancellation policy to give our guests peace of mind. We hope this helps, with one less thing to worry about while you focus on what’s important for you, your family and friends right now.
The current Government directive is to stop non-essential travel, restrict interpersonal contact and cancel non-essential gatherings to help slow the spread of the virus. Events and gatherings involving large groups of people for at least the next month or two have been postponed.
The full extent of the impact of COVID-19 for our winter operations is as yet unknown due to the unprecedented nature of this pandemic. However, Hotel Pension Grimus wishes to provide peace of mind and assurance to our guests when booking holidays in these uncertain times.
This policy is in addition to the standard booking terms and conditions provided by Hotel Pension Grimus. In the event of any inconsistencies between these, this policy shall take precedence.
We will accept either a cancellation or change of dates, provide a credit forward or full refund on all prepaid accommodation and rental products if -
The Mt Buller resort is closed due to COVID 19
Government policies due to COVID 19 prevent you from travelling on your intended dates OR
Your transport is cancelled or disrupted due to COVID 19 preventing you from arriving in the resort for your travel dates
You or a family member (or travelling companion) contract COVID 19 and are unable to travel on your intended dates
If your circumstance meets any of the criteria listed above, please contact our reservations team to request a reservation change, or cancellation.
You will be required to provide supporting documentation such as a medical certificate when applying for a cancellation or reservation change. All claims, with supporting documentation, are to be submitted no later than 24 hours prior to arrival.
Hopefully this policy provides our guests with more certainty in booking a snow holiday at Hotel Pension Grimus in these uncertain times, and should be viewed as an addition to, rather than a replacement for travel insurance which is recommended.
FOR MORE INFORMATION AND RESORT UPDATES IN RESPONSE TO COVID-19 PLEASE FOLLOW THE LINK.