BOOK NOW - WINTER 2024 

ONLINE BOOKINGS:

Full Payment is required at the time of booking by a valid credit card.

 

DIRECT BOOKINGS WITH THE HOTEL

 

DEPOSIT:

Reservations of 1-3 nights - 100% payable within 2 days of booking being made

Reservations of 4 nights or more - 50% payable within 2 days of booking being made

 

FINAL BALANCE:

Hotel rooms – due 4 weeks prior to arrival date

Apartments - due 8 weeks prior to arrival date

 

RESERVATIONS WILL BE CANCELLED IF MONIES ARE NOT RECEIVED BY THE DUE DATE

 

PAYMENT OPTIONS:

1) Direct Debit

2) Credit Card:  Visa & Mastercard 1%, American Express 1.6% transaction fee will be incurred

​

AMENDMENT FEE:  A fee of $50 per amendment will apply to reservations altered after the required deposit has been paid.

 

CANCELLATIONS: 

1) Written cancellations up to 4 weeks (hotel rooms) and 8 weeks (apartments) prior to arrival date are accepted and refunds of deposits given subject to a cancellation fee of 10% of the total tariff. 

2) Cancellations within 4 weeks (hotel rooms) and 8 weeks (apartments) prior to arrival date are not accepted and no refunds will be given unless ski guarantee related.

3) In relation to Ski Guarantee related cancellations, third party booking agents and travel agents may deduct a handling fee. Travel agent booking fees or commissions payable are not refundable. Credit card transaction fees are not refundable.

​

INSURANCE:  We strongly recommend travel insurance against the loss of deposit in the event of having to cancel your reservation for whatever reason

​

ONLINE RESERVATIONS:  Please check that the number of persons, adults AND children you have booked for is accurate. It is against health, safety & fire regulations to have more than the allowed capacity of persons per hotel room or apartment.  We may not be able to accommodate any additional unadvised guests who will then have to source accommodation elsewhere.  No refund will be given if the entire reservation has to be

forfeited for non-compliance with this regulation. 

​

MT BULLER SNOW GUARANTEE:   For information on the 2024 policy go to

https://www.mtbuller.com.au/Winter/plan-your-visit/accommodation/snow-guarantee

​

ONLINE RESERVATIONS: By ticking the terms and conditions box you agree to be personally liable for all accommodation and ancillary costs charged to your room and for any loss or damage to your room or hotel facilities during your stay..

​

WEEKEND RESERVATIONS: It is hotel policy to only accept weekend bookings that included the Friday Night. This may be varied in some instances with approval by management.

​​

BREAKFAST – Hotel Room Guests

Buffet Breakfast is included in rate

 

BREAKFAST – Apartment Guests

Apartment guests wishing to book in for breakfast at Kaptans Restaurant, must do so the evening prior.

Buffet Breakfast - Adults $50.00 Children 3-14 years

​

APARTMENTS – SECURITY BOND :  Apartment reservations require a Security Bond of $750 payable on arrival at the hotel either by credit card or cash. Persons booking accommodation are responsible for any loss or damage to it. The bond is additional to the cost of the reservation and is fully refundable 5-7 days after departure providing the property is left in a clean, tidy and undamaged condition. Keycards will not be issued until the Security Bond is processed.

 

KITCHEN: Full kitchens are only available in Apartments.  However, kitchens are not serviced and it is the responsibility of the guests if they elect to use the kitchen, to leave it as it was found or a cleaning charge of up to $400.00 may be incurred.

 

CHECK IN: Guaranteed by 4:00pm.  Guests can check in earlier if rooms or apartments are ready.

​

CHECK OUT: 10:00am

Every effort is made to make rooms available as soon as possible after arrival, however, as we cannot guarantee room availability before 4:00pm, change facilities and secure luggage storage are available.

​​​​​​​

RATES & SERVICES

All rates and services are subject to change without notice at the operator’s discretion.

 

​HOTEL PENSION GRIMUS

5 Breathtaker Road, Mt Buller. VIC 3723

PH: 03 5777 6396 FX: 03 57776127

reservations@pensiongrimus.com.au