BOOKING AND CANCELLATION POLICIES

ONLINE BOOKINGS:

Full Payment is required at the time of booking by a valid credit card.

 

DIRECT BOOKINGS WITH THE HOTEL

 

DEPOSIT:

Reservations of 1-3 nights - 100% payable within 7 days of booking being made

Reservations of 4 nights or more - 50% payable within 7 days of booking being made

 

FINAL BALANCE:

Hotel rooms – due 4 weeks prior to arrival date

Apartments - due 8 weeks prior to arrival date

 

RESERVATIONS WILL BE CANCELLED IF MONIES ARE NOT RECEIVED BY THE DUE DATE

 

PAYMENT OPTIONS:

1) Direct Debit

2) Credit Card:  Visa & Mastercard 1%, American Express 1.6% transaction fee will be incurred

AMENDMENT FEE:  A fee of $50 per amendment will apply to reservations altered after the required deposit has been paid.

 

CANCELLATIONS

1) Written cancellations up to 4 weeks (hotel rooms) and 8 weeks (apartments) prior to arrival date are accepted and refunds of deposits given subject to a cancellation fee of 10% of the total tariff. 

2) Cancellations within 4 weeks (hotel rooms) and 8 weeks (apartments) prior to arrival date are not accepted and no refunds will be given unless ski guarantee related.

3) In relation to Ski Guarantee related cancellations, third party booking agents and travel agents may deduct a handling fee. Travel agent booking fees or commissions payable are not refundable. Credit card transaction fees are not refundable.

 

INSURANCE:  We strongly recommend travel insurance against the loss of deposit in the event of having to cancel your reservation for whatever reason

ONLINE RESERVATIONS:  Please check that the number of persons, adults AND children you have booked for is accurate. It is against health, safety & fire regulations to have more than the allowed capacity of persons per hotel room or apartment.  We may not be able to accommodate any additional unadvised guests who will then have to source accommodation elsewhere.  No refund will be given if the entire reservation has to be forfeited for

non-compliance with this regulation.

 

WEEKEND RESERVATIONS: It is hotel policy to only accept weekend bookings that included the Friday Night. This may be varied in some instances with approval by management.

APARTMENTS – SECURITY BOND :  Apartment reservations require a Security Bond of $750 payable on arrival at the hotel either by credit card or cash. Persons booking accommodation are responsible for any loss or damage to it. The bond is additional to the cost of the reservation and is fully refundable 5-7 days after departure providing the property is left in a clean, tidy and undamaged condition. Keycards will not be issued until the Security Bond is processed.

 

KITCHEN: Full kitchens are only available in Apartments.  However, kitchens are not serviced and it is the responsibility of the guests if they elect to use the kitchen, to leave it as it was found or a cleaning charge of up to $400.00 may be incurred.

 

CHECK IN: Guaranteed by 4:00pm

CHECK OUT: 10:00am

Every effort is made to make rooms available as soon as possible after arrival, however, as we cannot guarantee room availability before 4:00pm, change facilities and secure luggage storage are available.

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RATES & SERVICES

All rates and services are subject to change without notice at the operator’s discretion.

 

HOTEL PENSION GRIMUS

5 Breathtaker Road, Mt Buller. VIC 3723

PH: 03 5777 6396 FX: 03 57776127

reservations@pensiongrimus.com.au

In addition to the standard cancellation policy, Hotel Pension Grimus will provide a cancellation, change of dates, or full/partial (based on the pricing of actual products for days consumed) refund or credit on unused pre-paid accommodation, rental products and other unused pre-paid services and activities booked via the Hotel Pension Grimus web site's online stores if -

Victorian Government coronavirus restrictions close Mt Buller Alpine Resort OR Victorian Government coronavirus restrictions prevent you from traveling on your intended dates.

If your circumstance meets any of the criteria listed above, please contact the Hotel Pension Grimus reservations team on reservations@pensiongrimus.com.au  to request a reservation change or cancellation. Please insert “coronavirus application” in the subject line and include the details of your booking (reservation number, surname on booking, dates).

Please note it is the responsibility of the person making the booking to ensure all parties in the booking comply with Government directions to allow your travelling party to visit the Mt. Buller Alpine Resort. No cancellations will be accepted if you or included members of your travelling party have not met this obligation.

 

We reserve our right to cancel and refund reservations for interstate and overseas customers if they are in a government restricted lockdown area 21 days prior to their arrival date. The affected customers that still insist on keeping their reservations within the 21 days period prior to their intended dates will not be eligible for cancellations if they cannot visit the Mt Buller Alpine resort due to any restrictions.
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This policy should be viewed as an addition to rather than a replacement for travel insurance which is recommended.

We reserve our rights to amend the Terms & Conditions based on the latest Government regulations.

FOR MORE INFORMATION AND RESORT UPDATES IN RESPONSE TO COVID-19 PLEASE FOLLOW THE LINK. 

HOTEL PENSION GRIMUS - GENERAL BOOKING AND CANCELLATION POLICY

2022 HOTEL PENSION GRIMUS COVID-19 CANCELLATION POLICY

2022 SNOW GUARANTEE INFORMATION 

Full Details can be found on the Mt Buller Website - HERE

SNOW GUARANTEE  PEAK SEASON 

Valid Saturday 25 June to Sunday4 September inclusive.

The Snow Guarantee applies if at least Four of the following lifts are not operating for skiing – Bourke Street Express & ABOM

PLUS any three (3) of the following, Bonza, Bull Run, Howqua, Koftlers T Bar, Northside Express, Skyline T Bar, The Fox & Wombat.

 

SNOW GUARANTEE  OFF PEAK SEASON

Valid Saturday 10 June to Friday 24 June inclusive & Monday 7 September to end ski season.

The Snow Guarantee comes into effect if at least Bourke St Express is not operating for skiing.

REFUND PROCEDURE

Customers can only apply for the Snow Guarantee, between 48 hours prior and up to 5pm on the day before they are scheduled to arrive. For instance, if a customer is schedule to arrive on a Sunday, then they must move/cancel their booking between 9am Friday and 5pm Saturday to take advantage of the guarantee. You can contact Hotel Pension Grimus, or your booking agent, to change your booking to a later date or cancel your booking and get a refund. Customers cannot take advantage of Snow Guarantee on the day of their scheduled arrival or during their stay.

 

SNOW  GUARANTEE EXCLUSIONS

The Snow Guarantee only applies if the lifts aren’t operating due to insufficient snow cover.  It does not apply where the lifts are not operating due to:

 

  • Lift closure due to weather conditions other than insufficient snow, e.g. wind or ice

  • Lift closure due to mechanical breakdowns or equipment failure.

  • The Snow Guarantee also does not apply to the following:

  • Lift access, lessons and rental products purchased on-mountain

  • Lift access, lessons and rental products purchased on the Mt Buller eStore or App.

                    These products are sold subject to terms and conditions detailed in the eStore;

  • Commissions payable to Travel Wholesalers and Travel Agents