Australia’s Leading Ski Resort: Hotel Pension Grimus - 2008 World Travel Awards

Booking Conditions

 


PAYMENT:

DEPOSIT
Reservations of 1-4 nights - 100% payable within 7 days of booking being made
Reservations of 5 nights or more - 50% payable within 7 days of booking being made
FINAL BALANCE
Hotel rooms - due 4 weeks prior to arrival
Apartments - due 8 weeks prior to arrival

Reservations will be cancelled if monies are not received by the due date.

PAYMENT OPTIONS:
1) Direct Debit 2) Personal Cheque 3) Credit Card: 2% transaction fee will be incurred.
CANCELLATIONS:
Written cancellations up to 4 weeks (hotel rooms) and 8 weeks (apartments) prior to arrival date are accepted and refunds of deposits given subject to a cancellation fee of 10% of the total tariff.
Cancellations within 4 weeks (hotel rooms) and 8 weeks (apartments) prior to arrival date are not accepted and no refunds will be given unless ski guarantee related. Ski Guarantee related cancellations will incur a handling fee of $100.00 for room reservations and 15% of the total tariff for apartment reservations. Credit card transaction fees are not refundable.
INSURANCE:
We strongly recommend insurance against the loss of deposit in the event of having to cancel your reservation for whatever reason
SKI GUARANTEE:

The Mt Buller “Ski Guarantee” provides a money back guarantee on all prepaid accommodation, lift ticket, rental and lesson packages in the event that insufficient snow cover prevents the “Ski Guarantee” lifts from operating for skiing within three days of the scheduled arrival date. “Ski Guarantee” lifts comprise –
Blue Bullet, Abom and TWO of the any of the following lifts for intermediates: Summit, Wombat, Koflers T-Bar, Emirates, Chamois
The following exclusions apply. Lift closure due to weather conditions. Mechanical breakdowns or equipment failure. Retail tickets purchased from mountain sales offices. Any booking fees or commissions payable.
SKI GUARANTEE REFUND PROCEDURE: (For Guests declining to visit)
Should the ‘Ski Guarantee” be in force three days prior to the scheduled arrival date, and guests decide not to come to the resort, written notification must be received by the booking agent, travel agent or Hotel Pension Grimus (if booked direct) within this period in order to receive a refund. Refunds are only issued by the booking agent, travel agent or Hotel Pension Grimus (if booked direct). Any pre-paid vouchers issued must be returned to the booking agent. Note that third party booking agents and travel agents may deduct a handling fee.

 

CHECK IN:
 4:00pm
CHECK OUT:
 10:00am


PLEASE NOTE:
Every effort is made to make rooms available as soon as possible after arrival, however, as we cannot guarantee room availability before 4:00pm, changing facilities and secure luggage storage are available.
APARTMENTS - SECURITY BOND:
Apartment reservations require a Security Bond of $500 payable on arrival at the hotel either by credit card or cash. Persons booking accommodation are responsible for any loss or damage to it. The bond is additional to the cost of the reservation and is fully refundable 7-10 days after departure providing the property is left in a clean, tidy and undamaged condition. Keys will not be issued until the Security Bond is processed. For further information please contact Hotel Pension Grimus.

 

LOST ROOM KEYS:
Please note there is a charge of $50.00 for any room or suite key not returned to
Reception on check out.
RATES:
All rates and services are subject to change without notice at the operators discretion.

 

Hotel Pension Grimus
224 Breathtaker Road, Mount Buller Victoria 3722
Phone: +61 3 5777 6396 - Fax: +61 3 5777 6127
contact us via email